Effective Date: November 21, 2023

Thank you for selecting QFS Technologies as your foremost partner in website and software development. Our commitment is to provide unparalleled solutions and services. This Refund Policy delineates the conditions governing refund requests and the associated processes for payments processed through the Stripe payment gateway.

1. Eligibility Criteria for Refunds:

a. Client Dissatisfaction: Refund requests can be submitted within 14 days from the date of service delivery if clients express dissatisfaction. We encourage clients to communicate concerns for resolution before seeking a refund.

b. Service Interruption or Downtime: Clients facing service interruptions hindering service utilization may qualify for a pro-rated refund. Timely notification to our customer support team, with detailed issue information, is imperative.

2. Initiation of Refund Process:

Clients seeking a refund must initiate the process by contacting our customer support team at support@spproject-qfs.com. The communication should include:

a. Full Name
b. Contact Information
c. Invoice or Transaction ID
d. Comprehensive Reasoning for Refund Request

Our customer support team, comprising seasoned professionals, will diligently review the refund request and provide a prompt and judicious response.

3. Refund Processing Timeline:

Upon approval, refunds will be processed within 30 business days. The timeframe for funds to reflect in the client’s account may vary based on the payment method and the financial institution involved.

4. Non-Refundable Items:

Certain products or services may be deemed non-refundable. Clients will be unequivocally informed of such designations before finalizing the purchase, ensuring an informed decision-making process.

5. Amendments to this Refund Policy:

QFS Technologies retains the prerogative to revise or amend this Refund Policy at its discretion. Any modifications will be effective immediately upon publication on our official website.

For any queries or concerns regarding this refund policy, we invite clients to engage with us at 

support@spproject-qfs.com 

+359 877 920 069.

+1 305 539 0906

Thank you for entrusting SPProject-QFS with your digital needs.